Users & Support

I know I was told to save and write down my admin password when creating a new instance and I did. But I lost it. Can you help?

Yes! Just open a ticket in the Network to Code customer portal. We'll get you back into your Nautobot ASAP.

Is it possible to change the admin password for a Nautobot instance?

Yes. You can change it via the Nautobot UI, and the change persists across restarts and updates from the Nautobot Cloud Console.

How do I invite users to my Organization?

Currently, you must ask the Support Team to do this. Network to Code also manages removing users and changing users' permissions. Just open a ticket in the Network to Code customer portal and we'll get your new team members added.

If your Organization uses SSO, note that signing in through your identity provider authenticates a person into the Cloud Console but does not add them to your Organization. Until Support adds them, they'll land in an account with no Organization, projects, or instances. SSO controls how people sign in; Organization membership is still managed by Support.

Is Nautobot support included with Nautobot Cloud?

Yes — support is included with Nautobot Cloud. From bugs to general questions, the team is here to help.

How do I open a support ticket or get help?

Open a ticket through the Network to Code customer portal.

How do I check whether Nautobot Cloud is experiencing an issue?

Visit the Nautobot Cloud status page to see the current availability of the service and any ongoing or past incidents. You can also subscribe there to receive status notifications. If you're seeing a problem that isn't reflected on the status page, open a ticket in the customer portal.

How do I submit a feature request or suggest a new Dashboard?

Use the Feature Request link in the footer of the Cloud Console to submit your idea — including ideas for new dashboards. We welcome all feedback and suggestions, and you're welcome to open a support ticket as well.