Security & Privacy

Is my data used to train models?

No. Your data, chats, and conversations are never used to train NautobotGPT or any of the underlying models. In limited cases, authorized Network to Code personnel may review chat histories for quality assurance, governed by strict access controls and logging.

How is my data handled?

NautobotGPT is designed to protect user data while delivering a reliable, context-aware AI experience. All messages and inputs are kept confidential within your deployed environment. Chat histories are stored locally to enable smooth, continuous conversations and are only visible to the individual user — never to other customers or external parties. Chat content is never shared externally, used for marketing or sales, or to train or fine-tune the underlying AI model.

Is my data isolated from other customers?

Yes. Each customer is assigned a dedicated project and API key with the LLM provider, ensuring that all interactions are logically isolated and managed within your own environment. Your usage and conversations do not intermingle with other customers and are segmented to only your organization.

How is NautobotGPT secured?

A customer's NautobotGPT instance is accessed publicly through the internet and is protected by an AWS Web Application Firewall (WAF), which enforces security controls and filters traffic in line with industry best practices. Each customer receives their own isolated NautobotGPT instance.